At Lisa Carney Art, my goal is for you to be completely delighted with your purchase. Each artwork is created with care, and I want you to feel confident when adding a piece to your collection.

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Returns

• I gladly accept returns within 10 days of receiving your order.

• To start a return, please contact me at info@lisacarneyart.com within 10 days of delivery. I will provide instructions within 24 hours.

• The artwork must be shipped back in its original condition and packaging.

• Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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Refunds

• Once I receive and inspect your return, I’ll notify you about the approval status of your refund.

• If approved, your refund will be processed back to your original payment method within 10 business days.

• Please note that banks and credit card companies may require additional time to post the refund.

• If more than 15 business days have passed since your return was approved, please contact me at info@lisacarneyart.com.

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Exchanges

The quickest way to get the piece you want is to return the original item and then place a new order for the desired artwork.

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Custom & Commissioned Artwork

Custom orders and commissioned paintings are made especially for you. For this reason, they are non-refundable and non-returnable unless they arrive damaged or defective.

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European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As with standard returns, your item must be in the same condition that you received it, in original packaging, with proof of purchase.